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PEPTIDE WELLNESS™

TERMS & CONDITIONS

Last Updated: February 2026
Effective Date: February 2026

 

1. INTRODUCTION

These Terms & Conditions ("Terms") govern your use of services provided by Peptide Wellness™ ("we," "us," "our," "the Company").

By booking a consultation or engaging with our services, you ("Client," "you," "your") agree to be bound by these Terms.

Business Name: Peptide Wellness™
Founder: Lucy Hatton
Location: United Kingdom
Contact:  thepeptidewellness@gmail.comWebsite: peptidewellness.co.uk

 

2. NATURE OF SERVICES

2.1 Educational Services Only

Peptide Wellness™ operates as an education and coaching consultancy. All services provided are:

  • Educational in nature

  • Based on research and applied practice

  • Focused on health literacy and systems-based wellness

  • Not medical, clinical, diagnostic, prescriptive, or therapeutic

2.2 What We Do

We provide:

  • Peptide education and research-based protocol guidance

  • Performance coaching and recovery education

  • Movement programming and training integration

  • Nutrition education and lifestyle frameworks

  • Ongoing support and accountability structures

2.3 What We Do NOT Do

We do not:

  • Diagnose medical conditions

  • Prescribe medications or peptides

  • Provide medical treatment or clinical care

  • Offer therapeutic interventions

  • Make medical claims or outcome guarantees

  • Supply peptides or pharmaceutical products directly

2.4 No Medical Relationship

No doctor-patient, therapist-client, or medical professional relationship is created through our services.

 

3. CLIENT RESPONSIBILITIES

3.1 Medical Consultation

Clients are strongly encouraged to:

  • Consult their GP or qualified medical professional before engaging with our services

  • Seek medical advice before making any changes to health protocols

  • Disclose pre-existing medical conditions, medications, and health concerns

  • Obtain medical clearance if advised to do so

3.2 Personal Responsibility

Clients acknowledge and accept:

  • Full personal responsibility for all health decisions

  • Responsibility for sourcing, usage, and outcomes related to any products or protocols

  • That decisions to pursue or explore peptides or related protocols are made independently by the Client

  • That all actions taken are at the Client's own risk

3.3 Accurate Information

Clients agree to:

  • Provide accurate and complete information in all questionnaires and consultations

  • Notify us immediately of any changes to health status, medications, or medical conditions

  • Be honest and transparent in all communications

3.4 Independent Sourcing

If Clients choose to source peptides or related products:

  • This is done independently and at the Client's own discretion

  • Product purchase is external to Peptide Wellness™

  • We may provide affiliate links to trusted UK distributors, but purchase decisions remain entirely the Client's choice

  • We are not responsible for product quality, safety, or outcomes

 

4. NO MEDICAL CLAIMS OR GUARANTEES

4.1 No Outcome Guarantees

We make no guarantees, warranties, or claims regarding:

  • Health outcomes or results

  • Weight loss, muscle gain, or physical changes

  • Hormonal, metabolic, or physiological improvements

  • Recovery, performance, or longevity outcomes

4.2 Individual Results Vary

All health outcomes are individual and depend on multiple factors including but not limited to:

  • Genetics, medical history, lifestyle, adherence, and personal circumstances

  • Factors outside our control

4.3 Educational Framework

All protocols, plans, and guidance are educational frameworks based on current research and applied practice. They are not medical prescriptions or guaranteed treatment plans.

 

5. SERVICES & PRICING

5.1 Consultation Service

Price: £145 (one-off, non-refundable upon completion)

Includes:

  • Pre-consultation lifestyle and health questionnaire

  • 45-minute consultation call with Lucy

  • Full meeting summary document with research-based direction

  • UK Peptide distributor affiliate link (if applicable)

Does NOT include:

  • Peptide protocols, dosages, or timelines (these are provided in monthly services only)

Payment: Due at time of booking
Refunds: Non-refundable once consultation is completed
Cancellation: See Section 6 (Cancellation Policy)

 

5.2 Monthly Services

Peptide Protocol Plan

Price: £265/month (billed every 4 weeks)
Minimum Commitment: 12 weeks (3 payment cycles)

Includes:

  • Bespoke peptide protocol (dosage, timeline, usage guidance)

  • 4-week plan releases (progressive protocols)

  • Automated daily check-ins via app (energy, sleep, progress tracking)

  • Bi-weekly optional check-in calls

  • Data analysis and summary report every 4 weeks

  • Email support (48-hour response time)

  • UK Peptide affiliate link

Does NOT include:

  • Movement programming, nutrition plans, or lifestyle coaching

 

360 Integration Plan

Price: £495/month (billed every 4 weeks)
Minimum Commitment: 12 weeks (3 payment cycles)

Includes:

  • Everything in Peptide Protocol Plan (above)

  • PLUS:

  • Personalized movement programming (via Trainerize app)

  • Bespoke nutrition framework (macro guidance + food structure)

  • Daily habit tracking (sleep, recovery, stress management)

  • App messaging support (24-48 hour response time)

  • 12-week goal setting and progression tracking

 

5.3 Payment Terms

  • Billing Cycle: Every 4 weeks (not monthly calendar)

  • Payment Method: Direct debit via Stripe/GoCardless (or agreed payment processor)

  • Payment Unlocks: Each payment unlocks the next 4-week protocol phase

  • Minimum Commitment: 12 weeks (3 x 4-week cycles)

  • Auto-Renewal: Services auto-renew every 4 weeks unless cancelled with proper notice

 

6. CANCELLATION & REFUND POLICY

6.1 Consultation Cancellations

By Client:

  • Cancellations made more than 48 hours before the scheduled consultation: Full refund

  • Cancellations made less than 48 hours before: No refund (or option to reschedule once)

  • No-shows: No refund

By Peptide Wellness™:

  • If we cancel or reschedule: Full refund or alternative date offered

 

6.2 Monthly Service Cancellations

Notice Period: 14 days' written notice required
Method:  thepeptidewellness@gmail.com

Refund Policy:

  • No refunds for partial 4-week periods

  • No refunds for consultation fees

  • Cancellation takes effect at the end of the current 4-week billing cycle

  • Outstanding balances must be settled before cancellation is complete

Early Termination:

  • Clients may cancel before the 12-week minimum commitment is complete

  • However, no refunds will be issued for payments already made

  • Access to services ends at the end of the current paid 4-week period

 

6.3 Right to Refuse or Terminate Service

We reserve the right to refuse or terminate service if:

  • Client provides false or misleading information

  • Client violates these Terms

  • Client engages in abusive, threatening, or inappropriate behaviour

  • We determine that our services are not appropriate for the Client's needs

  • Medical concerns arise that require clinical intervention

In such cases, no refund will be provided for services already rendered.

 

7. INTELLECTUAL PROPERTY

7.1 Ownership

All content, protocols, plans, documents, educational materials, and intellectual property provided by Peptide Wellness™ remain our exclusive property.

7.2 Licensed Use Only

Clients receive a non-exclusive, non-transferable, personal license to use materials provided to them for their own personal health education only.

7.3 Prohibited Uses

Clients may NOT:

  • Reproduce, distribute, or share our materials with third parties

  • Use our materials for commercial purposes

  • Reverse-engineer, modify, or create derivative works from our materials

  • Claim our materials as their own

7.4 Violations

Violation of intellectual property rights may result in immediate service termination and legal action.

 

8. LIABILITY & INDEMNIFICATION

8.1 Limitation of Liability

To the fullest extent permitted by UK law, Peptide Wellness™ and its owners, employees, and affiliates shall NOT be liable for:

  • Any health outcomes, adverse reactions, or medical complications arising from Client's use of peptides or related products

  • Any decisions made by the Client based on educational information provided

  • Any indirect, incidental, consequential, or punitive damages

  • Any loss of income, reputation, or opportunity

  • Any issues arising from third-party product sourcing or quality

8.2 Professional Indemnity Insurance

Peptide Wellness™ operates under appropriate professional indemnity and public liability insurance. However, this insurance does not cover:

  • Medical malpractice (as we do not provide medical services)

  • Product liability (as we do not supply products)

  • Client's personal choices or actions

8.3 Client Indemnification

Client agrees to indemnify and hold harmless Peptide Wellness™, its owners, employees, and affiliates from any claims, damages, or expenses arising from:

  • Client's use of peptides or related products

  • Client's failure to seek appropriate medical care

  • Client's misrepresentation of health status or information

  • Client's violation of these Terms

8.4 Maximum Liability Cap

In any event, our total liability to the Client shall not exceed the total amount paid by the Client to Peptide Wellness™ in the preceding 12 months.

 

9. EMERGENCY SITUATIONS

9.1 Not for Emergencies

Our services are not appropriate for emergency situations.

9.2 Emergency Protocol

In the event of:

  • Adverse reactions to any products or protocols

  • Medical emergencies or urgent health concerns

  • Sudden changes in health status

Clients should immediately:

  • Stop using any products or protocols

  • Contact NHS 111 (non-emergency) or 999 (emergency)

  • Seek appropriate medical care

Do NOT email or message us in emergency situations. Seek immediate medical attention.

 

10. DATA PROTECTION & PRIVACY

10.1 GDPR Compliance

Peptide Wellness™ operates in compliance with UK GDPR (General Data Protection Regulation).

10.2 Data Collection & Use

We collect and use personal data as outlined in our Privacy Policy (separate document).

10.3 Client Rights

Clients have the right to:

  • Access their personal data

  • Request correction or deletion of data

  • Withdraw consent for data processing

  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

For data protection inquiries, contact:  thepeptidewellness@gmail.com

 

11. COMMUNICATIONS & CONSENT

11.1 Electronic Communications

By engaging with our services, you consent to receive communications via:

  • Email

  • SMS/text messages

  • App notifications (if using Trainerize or other platforms)

11.2 Marketing Communications

We may send marketing emails or updates about our services. You may opt out at any time by:

11.3 Essential Communications

You cannot opt out of essential service communications (e.g., booking confirmations, payment receipts, important updates).

 

12. THIRD-PARTY SERVICES

12.1 External Platforms

We may use third-party platforms including but not limited to:

  • Trainerize (training app)

  • DocuSign/PandaDoc (document signing)

  • Stripe/GoCardless (payment processing)

  • Calendly/Acuity (booking systems)

  • Email service providers

12.2 Third-Party Terms

Your use of these platforms is subject to their own terms and conditions and privacy policies.

12.3 Not Responsible for Third Parties

We are not responsible for the actions, policies, or failures of third-party service providers.

 

13. AFFILIATE RELATIONSHIPS

13.1 Disclosure

We may provide affiliate links to third-party product distributors (e.g., UK Peptides).

13.2 Commission

We may receive a commission if you purchase products through our affiliate links. This does NOT affect the price you pay. This does not influence educational content, which remains research-based and independent.

13.3 Independence

Product purchases are entirely independent and at your discretion. We do not control product quality, safety, or outcomes.

 

14. MODIFICATIONS TO TERMS

14.1 Right to Modify

We reserve the right to modify these Terms at any time.

14.2 Notice of Changes

Changes will be posted on our website with an updated "Last Updated" date.

14.3 Acceptance of Changes

Continued use of our services after changes constitute acceptance of the modified Terms.

14.4 Material Changes

For material changes that significantly affect your rights, we will provide reasonable notice via email.

 

15. GOVERNING LAW & DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by the laws of England and Wales.

15.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 Dispute Resolution

Before initiating legal action, parties agree to attempt good-faith resolution through:

  1. Direct communication

  2. Mediation (if necessary)

15.4 Arbitration

If mediation fails, disputes may be submitted to binding arbitration in accordance with UK arbitration rules.

 

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any signed consent forms, constitute the entire agreement between Client and Peptide Wellness™.

 

18. CONTACT INFORMATION

For questions about these Terms, contact:

Peptide Wellness™
Email: thepeptidewellness@gmail.com
Website: peptidewellness.co.uk
Instagram: @thepeptidewellness

 

19. ACKNOWLEDGEMENT

By booking a consultation or engaging with our services, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You understand this is an educational service, not medical care
You accept full personal responsibility for your health decisions
You will consult your GP before making health changes

 

END OF TERMS & CONDITIONS

Last Updated: February 2026
Version: 1.0

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